I took my CPO Cayman S in because the headliner had dropped down from the roof. Steve initially thought that there may be some clips missing but after further investigation it turned out that the headliner is a single piece held in place by rubber trim around the perimeter. The tech repositioned the headliner and it seems to be remaining in place. Coincidentally, the left cupholder broke at the same time and was replaced under warranty. I was given a loaner and kept informed of progress. The work was completed on time. Everyone I came in contact with was friendly, knowledgable, and courteous. As always, it is a pleasure dealing with Rusnak.
As usual, the team at Rusnak did an amazing job servicing my Porsche Carrera this past week. Eric Blackmer was wonderful in coordinating as my Service Advisor. I really appreciate the good communication this dealership has with their clients. At every turn, there is an update. It is very appreciated, as I own two other vehicles, and repair experiences with those dealerships has been a challenge. My car service was completed ahead of schedule, and everything was completed including parts that were covered by warranty. It doesn't get much better than this, and it was all very appreciated.
I went here to receive service for my Cayenne. Eric is the man! Friendly, knowledgeable, and curteous. I Will definitely repeat my visit here as they are one of the biggest and best dealers in SoCal.
Excellent customer service. Advisor kept me updated and informed throughout the service performed. Read more
Erick Blackmer was my service advisor. He did an excellent job keeping me up-to-date in a timely manner and seeking my approval for the different items that needed to be resolved. The experience was excellent and all the repairs seem to be in good order. The only thing I would add is that the dealership does a poor job of washing and prepping the car for pickup.
These folks take care of you. I always know that my car is in the best hands here. I have always had positive experiences here. The best!!
Skip was great. Great communication and let me know clearly what the problem was and how much it will cost. Got me a loaner and I was on my way. The only issue was that they don’t do loaner returns on the weekends. So if you have things to do you have to take that into consideration. Luckily they were able to get my car done a little early so I could pick up my car before my meetings in the City. Read more
Great service!!!Read more
Eric Blackmer and your entire team are top notch! From sales to service we always are treated very well. We appreciate your professionalism and wish you a very happy holidays and healthy new year.
Great service, as always. Exactly what I want when I bring my Porsche in for service - straight answers, highly competent, predictable costs, work done right, and I drive away happy so I can enjoy driving my Porsche. Plus it helps that everyone treats me great, the prices are very reasonable, and Rusnak has a great group of people working thereRead more
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