I had messages popping up on the screen about steering, engine, and others. Being in the middle of this pandemic lockdown I delayed having looked at. I called Steve Ellis and he advised to give it a few days to see if computer reset. It didn’t and I txted Steve he setup an appointment, and it got taken care of. Skip was there since it was Steve’s time off. Everything was organized, it took only a few minutes to drop off the care pickup a loaner and be away. Picking up was again easy and fast. Truly a ...
Mark in sales was a pleasure to work with. My first Porsche buying experience could not have been better. I will recommend Rusnak to my friends
Rusnak is very professional. they completed the job timely and thoroughly and we are very happy. i would recommend this dealership to anyone that needs service on their Porsche.
The true definition of excellence can be found at Westlake Porsche. Eric, Skip, and the entire service crew were in communication with me throughout the entire service workflow. My wife came along with me for the first time to pick up my vehicle and on the way home she kept on praising the team at Westlake Porsche. Eric and team thank you so much for giving me peace of mind and being so knowledgeable. Thanks so much and keep up the great work!
The staff as always was very helpful and kept me updated throughout the whole process. With these difficult times I know you are running with a reduced staff. Even so the service was excellent.
Eric and the service crew went out of their way to pick up, service, and the deliver our car as clean as humanly possible, as we are self quarantined due to the circumstances.
Skip was great, fixed all of my concerns, and delivered me a clean car. The loaner car was super sanitized before handing it over. My wife is happy! I would highly recommend Porsche Westlake. Well done from start to finish.
Professional, knowledgeable, painless buying experience during the corona times. Michael Rubin went above and beyond for me on a few things and created loyalty. Marty was my sales rep and was very good.
Service dept is just the best always very accommodating and efficient. They communicate well with the customer Steve is always on it he makes you feel like a friend
Quick appointment, nice loaner, fast service, nice people, easy choice. Steve Ellis provided great service and an attentive experience at my last visit. Well done. 👍🏻
Picked up my car and delivered it back without a problem. No surprises. They also did a good job washing the car. The driver wore a mask and gloves.
The service department is top notch Eric my service guy is always professional ,kind and helpful Kristen at the checkout is an absolute doll always smiling and helpful
Skip was a great source of information and an excellent conversationalist! He made it a fun and informative visit. He answered all of my questions.
Excellent, friendly and efficient service, plus a nice loaner car was clean and ready to go. I certainly appreciate that the service department continues to provide high-quality work during the Covid crisis.
Done within a few hours on the same day. Will recommend Rusnak to everyone I know that has a Porsche for car servicing from now on and forever.
Eric helped me extremely well with my service. My car is so much better now and really appreciate the effort he made. Would highly recommend you all to my friends. Thank you for taking such good care of me always. Daphne
Our Service Advisor Eric Blackmer is consistently thorough and knowledgeable. He explains service needs and anticipated completion time. He is personable and prompt with research answers.
Rusnak, and specifically Steve Eliis, was fantastic during the repair of my 911. Everything was completed under warranty and the job was completed on time and as promised!
Very satisfactory like we have been used and experiences with Rusnak service and Steve Ellis We are always continue to recommend Rusnak to others as well
Steve Ellis is friendly and professional. He is very responsive to my requests. My car is always serviced promptly and estimates are accurate. Steve never tries to "upsell" me on services I don't need. I appreciate his honesty and integrity. I continue to bring my car to Rusnak because of Steve.
Always a good experience with the service department. Skip goes beyond what a normal employee would. He is quick to respond and personable. I don’t feel like I’m treated like a “number”.
Skip provided excellent service for my repair. My car had been broken into and required a few repairs. Skip was so professional and made sure my repairs were done quickly and right the first time. He was a pleasure to work with!
Problem could not be duplicated, but not for lack of trying. Given a wonderful car to drive. My car was cleaned impeccably. Always a pleasure to deal with this service department.
Very good service for maintaining my Porsche Cayenne in Rusnak/Westlake Porsche! They were very accurate with my orders, and I highly recommend this to anyone!
My service advisor Skip was fantastic He was great on following up Very friendly with a good attitude He did not push extra work or other costly services
It took a lot of work but Skip kept at it until we finally got Pirsche Connect traffic working. Porsche needs to do a better job of making traffic work on the nav system.
Everything was as expected this trip, just waiting for a call on parts and a repair on a converter that needs an update
My first customer experience with Ruznak Auto was tremendous thanks to Eric Blackmer and the great work of the service center. I was in and out. Not only am I happy with my 718 Boxster but knowing that it will be well taken care of while in the service make me smile. Thanks Eric for your exceptional service
Setting up the appointment took less than five minutes on the phone. Eric had my records at his fingertips within the first minute. Dropped off my car the day after, they had it on the list and whisked it away. The loaner car was a black macan, fully equipped. I was out less than fifteen minutes after arrival. Eric gave me a status in the afternoon, told me the issue and asked to keep My cayman for another day to get the part. The next afternoon the part was installed, car road tested and ready. This time I was in ...
Very courteous service staff. Very clean operation. The service got done with whatever that was requested in time and well done.
I took my car in for service yesterday, with Steve Ellis as my service advisor. He is without question the best in the business. Every time I've dealt with Steve over many, many years and vehicles I am extremely pleased with the fantastic results. He stays on top of every aspect of the work, I always know what's going on, and have never had a single unexpected surprise. It doesn't get any better than this
The best car service experience anywhere. I've been going to Rusnak Westlake Porsche for many years, and have extremely high expectations on the quality of work, cost, and the complete service experience. For at least the past 10 years, Steve Ellis has been my service advisor, and without doubt he is the very best in the business, for any car brand. He's extremely knowledgeable, doesn't come across as arrogant or condescending, but instead working with him on car repairs is more like talking to your best buddy about what to do, how to do it right, and get ...
Always terrific service and great wash job! Thank you! Carol
Eric Blackmer service is outstanding. I would recommend his assistance
Eric Blackmer and the whole service team are solely focused on delivering an optimal customer service experience - and they always succeed! Thank you very much!
Eric was fantastic!! Totally satisfied with his professionalism and knowledge of my issues.
Very helpful and kept me apprised if the entire process.
Took my 991 4s in for warranty work.From making the appointment to pick-up, everything went very smooth.There is a dealer about 15 minutes from where I live, but I drive an hour to Rusnak because of their professionalism. Highly recommend.
I was really happy with the service & experience at RUSANK PORSCHE, Skip Crovo was my advisor and did a fantastic job, I recommend RUSNAK PORSCHE.
Thanks to Eric and the service team at Rusnak Porsche for getting my 911 in quickly for its routine service. Everything from setting appointment to loaner car went smoothly and got the car back next day clean and ready for a summer road trip. Thanks!
Eric was my service advisor. He was extremely thorough, patient and professional. I never felt rushed or like one of the masses. Eric took time to explain all service procedures and scheduled maintenance. He also introduced me to the mechanic (Alex) that was going to perform work on my car. Eric made me feel completely comfortable from our first introduction to collection of my vehicle. Eric is a great asset to RUSNAK.
The service is efficient, friendly and always timely. I would recommend Rusnak/Westlake Porsche.
Excellent service and comfortable front desk staff
I have had a 911 and now a Macan serviced at Rusnak/Westlake Porsche. Both experiences exceeded my expectations. Absolutely zero complaints on the actual work. If there is any flaw in the service department, it is the sharing of account/appointment history between associates. My appointment was scheduled by Porsche North America. but the service manager who took the call and scheduled my appointment was on vacation and no one was informed when I showed up for an appointment made aver a month prior. The facility is first class, with comfortable and a well-provisioned (water/coffee/snacks) waiting area. The ...
First oil change/maintenance service of my macan went without a hitch - very happy with the professionalism of Steve! This is not the first car we’ve leased and had serviced here, and it won’t be the last.
Super professional help and very nice as well. They repaired everything as requested and on time. Thanks Skip!
The work was completed timely and thus far it seems fine.
Steve Ellis is very helpful, responsive and thorough. Dropping the car off for a routine service takes no time at all. A clean loaner is provided too, which makes the whole process easier.
I truly feel that Rusnakk Porsche, is truly the Best Porsche dealership on the West Coast they treated me with the up most respect the best service. They get it A book!!! Thank you Rusnak of Westlake Porsche !!!
I am spoiled now that Skip Crovo has taken care of my car for service. My great experience began with Chelsey greeting me inside the immaculate dealership. She had a beautiful loaner car ready while my car had a “spa day”. Skip took the time to explain what service was performed with a detailed receipt. He made sure all my questions were answers. Skip is friendly and professional. Other dealerships need to copy Rusnak Porsche”s business model. They strive to make the customers satisfied.
Steve Ellis, has been my Service Advisor for 15 years. He has always provided excellent customer service, a great ambassador and representative for Rusnak Porsche.
Even though I could get my car serviced at a Porsche Dealer closer to my home, I drive over 40 miles to get my car serviced at Rusnak in Thousan Oaks...Mark Leach is the only Tech I let work on my car, he is the best and I have been going to him for over 30 years, and Steve Ellis the Service Rep makes getting in and out quick and easy. They know me and take great care of me. It's worth the drive...
Have been purchasing Porsche at Rusnak for many years and have been pleased with sales people and service reps. All have been pleasant, courteous, professional and friendly. The facilities are clean and personnel always about to help.
The second hand fell off my dash analog clock. Skip responded quickly, set an appointment, had the clock replaced and the car washed in under an hour. Amazing service-thank you! He also provided a loaner. Service covered by warranty.
Outstanding very professional. I was told everything every step of the was. I authorized them to replace my front brakes if they felt I should. To my pleasant surprise I was told I didnt need to replace the brakes now. Rusnak could easily made some money and choose integrity over profits. I would recommend these guys to anyone. Thank you for your honesty.
I brought my car in for and intermittent problem and it was handled to my satisfaction. Skip is an excellent service advisor and really enjoy working with him.
WE'VE DEALT WITH RUSNAK FOR 10 YRS. WE'VE BOUGHT THREE CARS. IT'S ALWAYS A PLEASANT EXPERIENCE !WE ARE GIVEN A LOANER USUALLY A PORSCHE!
It has been quite a few years since I’ve been to Rusnak Porsche for service and the experience was just as I remember... courteous, classy, continuous communication, And simply an outstanding experience! I’m more than confident to return with my 2018 GT3 Touring for any reason. A superior sales/purchase experience with Rusnak Porsche Westlake ??
Professional, courteous, and timely with great customer communication.
Eric Blackmer was great. He was professional and efficient. Only issue is that the cost of the oil change and filter change seemed a little on the pricey side.
Hello , Our experience was absolutely wonderful.His professionalism and respectful demeanor was astounding. We would absolutely recommend our friends and family to come here ,. Excellent is not even scratching the surface of his help ,one again Thankyou to Skip Crovo who works at Rusnak Westlake Porsche.
As always, Steve Ellis was terrific! Kind, responsive, friendly, and expedient. Thank you!
all good. steve was friendly and efficient. macan loaner process was fast and easy....service was completed at promised time. overall a super easy dealer experience
Called in the morning to make an appointment. Dropped the car at 1:00 pm, loaner was ready and with only 3000 miles. Service done at 4:00 pm. No waste of time. Thank you to the all RUSNAK Team
Erick and his team went far beyond of their normal calling duty to fix my car. He is very courteous and professional. We are very please with the service received. Thank you.
I found them to be very customer oriented.Super friendly, professional and good communication. They got it right the fist time too.What a great 👍 experience.
My service needs related to tire replacement were taken care of quickly and a loaner car was available so that I could meet other business needs.
From the minute I brought in my car for service and wanted to purchase a couple of accessories, from Sam Abirgel, and Skip Crovo at service, to Oscar and Helen in parts, Alex the mechanic and my old friend and great salesperson Marty Goodman, they all came to greet me with a smile and help me every step of the way. Kudos to Sam who runs a very happy group of service, parts and mechanics.
Excellent service on our Cayenne Diesel. The usual 5 star treatment from the Westlake Porsche dealership.
Nice people and grear service. Skip took excellent care with my simple service visit. Will return.
great that they gave me a loaner car as the service took longer than I expected, I had some questions about the audio on the navigation system which were answered and learned how to access the sound for audio books 🙂
Rusnak Westlake Porsche is always extremely professional, honest, prompt, detailed, and reliable. It’s always a pleasure to take my car in for service. They stand behind their work and word!
Always professional, friendly, and courteous. Always willing to help in w anyway thats needed. Steve is one of the best Service Mangers I have the opportunity to work had the opportunity to work with. I love my car!!! And he recognizes that when working with when working with me. Thanks For The Great Service!
I brought my 911 in to repair a broken windshield wiper hose. My regular service advisor, Steve Ellis, scheduled my service and arranged a loaner. The work was completed correctly and quickly. I couldn’t be happier. I have owned many cars over the years and no other dealership has reached the high levels of customer service in their sales department (Thank you Dan Gibbs-purchased my 911 and my wife’s Macan from him), their business department, and in their service department (thanks Steve) than Rusnak has. i even appreciated the Porsche chocolates at the end of the service. Well done guys! ...
The services was great Steve Ellis always Takes care of all my services needs for the last Twenty five years. Very happy with the work.
Skip is a great gentleman. Very helpful, patient, friendly and knowledgeable.i would always ask for skip and would recommend him as well. Thank you
Outstanding service. Eric is professional and friendly! Car was turned around very quickly too.
Skip and Rusnak provided me with excellent service.
Prompt and comprehensive service on why Panamera GTS . Steve is always responsive and helpful. Steve is a great ambassador for the Porsche brand. He is main reason I use this dealer.
Skip is the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Steve and Chelsea took great care of me. Wonderful customer service!!!
I took my CPO Cayman S in because the headliner had dropped down from the roof. Steve initially thought that there may be some clips missing but after further investigation it turned out that the headliner is a single piece held in place by rubber trim around the perimeter. The tech repositioned the headliner and it seems to be remaining in place. Coincidentally, the left cupholder broke at the same time and was replaced under warranty. I was given a loaner and kept informed of progress. The work was completed on time. Everyone I came in contact with was friendly, ...
As usual, the team at Rusnak did an amazing job servicing my Porsche Carrera this past week. Eric Blackmer was wonderful in coordinating as my Service Advisor. I really appreciate the good communication this dealership has with their clients. At every turn, there is an update. It is very appreciated, as I own two other vehicles, and repair experiences with those dealerships has been a challenge. My car service was completed ahead of schedule, and everything was completed including parts that were covered by warranty. It doesn't get much better than this, and it was all very ...
I went here to receive service for my Cayenne. Eric is the man! Friendly, knowledgeable, and curteous. I Will definitely repeat my visit here as they are one of the biggest and best dealers in SoCal.
Erick Blackmer was my service advisor. He did an excellent job keeping me up-to-date in a timely manner and seeking my approval for the different items that needed to be resolved. The experience was excellent and all the repairs seem to be in good order. The only thing I would add is that the dealership does a poor job of washing and prepping the car for pickup.
These folks take care of you. I always know that my car is in the best hands here. I have always had positive experiences here. The best!!
Eric Blackmer and your entire team are top notch! From sales to service we always are treated very well. We appreciate your professionalism and wish you a very happy holidays and healthy new year.
Skip was excellent. Kept me fully informed and very helpful. Hes the best Little surprised, why dosnt the dealer rotate tires as part of oil change service.
Rusnak Porsche Service is exceptional and service is the very heart of the overall Porsche experience. It is easy to buy, but tough to find service like Rusnak's where they flawlessly deliver each time, every time. Thanks to Sam and Steve.at Rusnak's. Great team. Great service.
Excellent dealership. Provided me a near new Porsche loaner and had my car serviced in a timely fashion.
I came in with a repair problem and Steve Ellis had a service tech ride with me and check it out. He was able to diagnose the problem. They ordered the parts and I got my car back 2 days later. The repair was under warranty and no charge was made. I was completely satisfied.
Skip did a great job taking care of a repair caused by my own misstep. Even though I did not have an appointment, Skip was extremely efficient and friendly.
The service department is courteous, professional and easy to deal with. This service was no charge which is a nice perk. The loaner car is greatly appreciated.
My salesman Robert was outstanding,he was very knowledgeable he went out of his way to deliver my new Panamera to my house and went through the car car with. I would recommend this dealership to all my friends.👍
Eric Blackmer in the Service department went above and beyond to get my car back to me the same day even though I was and hour and 15 minutes late to get it to them. They are the best. Constant communication on the repair via text and immediate response. I needed to the get the car home to Laguna Niguel that night and they did it. With traffic, I arrived after the service department was closed and Carl Bell, who helped us purchase the Cayenne stayed over an hour late to deliver the key and car back to me. Rusnak/Westlake ...
I was looking for a very specific used Mercedes in prime condition with a white exterior and tan interior. There weren't any in Utah where I live, or in any surrounding states. I found one online at Rusnak and decided to call them and see if I could gain comfort that the vehicle was as described in excellent condition. Carl, the Internet Sales Manager, answered my phone call and did everything he could to help me see the exact condition of the car. We did a lengthy face-time call where he walked all around the car, and navigated throughout ...
Thanks for great follow-up and communication by Oscar Ojeda and smooth coordination by Steve Ellis.
My problem was taken care of quickly and efficiently.
Performed annual service, software update and warranty requests. When i dropped off my car, staff worked with me to allow me to continue my day with a courtesy car. Although it took almost a week to complete the service, I was constantly updated . When i received my car I found one repair incomplete but service department immediately resolved the issue as I waited. This was my first visit to the service department and "Skip" made sure I was taken care of. Thank you for making it a pleasant one !
It may sound a little funny, but it's actually a pleasure to take my car in for service at Rusnak/Westlake. Eric and Kristen were helpful and friendly. Everything is done to a high standard. And it was a free service!
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